Sign In/Out Kiosk Service Provider Help

How to configure the Service Provider Help option for a Sign In/Out Kiosk. You must have the Administrator user role assigned to access these settings.

This section is used to set up recipients of help requests from Service Providers when they are signing in on your Kiosk.

When a Service Provider is attempting to sign in but their name is not found, a Help button appears for them to request assistance. If you do not have any contacts set up they will be given the location’s phone number.

Please Note: The Service Provider Help tab will only appear if you have Service Providers enabled in the Kiosk Mode and will not appear for Inter-zone Kiosks.

Service Provider Help is the fifth possible tab you configure when creating a Kiosk. To access Service Provider Help for existing Kiosks:

  1. Go to Tools > Locations.
  2. Click View next to your location.
  3. Select Sign In/Out Kiosks from the left-hand menu.
  4. Click View next to your Kiosk.
  5. Select the Service Provider Help tab.

You can then set up the recipients to be notified when a Service Provider requests help on this Kiosk.

Recipients

You can send notifications by email and/or text to up to three employees and one non-employee.

SP_Help.png

Set the employees under the Send to this employee fields, and the non-employee under the Send to this non-employee field. For each recipient, you can select Send Notification via Email and/or Send Notification via Text (SMS), and you will see the recipient’s email and/or cell phone number appear next to each option.

Help Process

How the process of calling for help using this feature appears for Service Providers and the notification recipients.

Step 1

The service provider approaches your Kiosk, taps Sign In, enters their name, and taps Next.

Their name is not found, and they are presented with an error message and a couple of options.

SP_Not_found.png

Step 2

The service provider selects the Help button and they are given two options, My name can’t be found and Can someone contact me.

SP_Help_options.png

My name can’t be found

Explains that their name cannot be found because they have not been approved to sign into this location. They can then either try again (in case they spelled their name wrong) or ask to be contacted.

Name_can_t_be_found.png

Can someone contact me

If there are no notification recipients set up in your settings, then the service provider will be given the location’s contact phone number.

Contact_Me.png

If there are recipients set up, the service provider is given the choice of enter either their cell phone number or email address to be contacted on. They enter their chosen contact details, tap Contact Me, and are presented with a confirmation page which times out after 20 seconds.

You_ll_be_contacted.png

Notifications

Email

Help_Notif_Email.png

Text

Help_Notif_Text.jpg

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request