This section is used to set up recipients of help requests from Service Providers when they are signing in on your Kiosk.
When a Service Provider is attempting to sign in but their name is not found, a Help button appears for them to request assistance. If you do not have any contacts set up they will be given the location’s phone number.
Service Provider Help is the fifth possible tab you configure when creating a Kiosk. To access Service Provider Help for existing Kiosks:
- Go to Tools > Locations.
- Click View next to your location.
- Select Sign In/Out Kiosks from the left-hand menu.
- Click View next to your Kiosk.
- Select the Service Provider Help tab.
You can then set up the recipients to be notified when a Service Provider requests help on this Kiosk.
You can send notifications by email and/or text to up to three employees and one non-employee.
Set the employees under the Send to this employee fields, and the non-employee under the Send to this non-employee field. For each recipient, you can select Send Notification via Email and/or Send Notification via Text (SMS), and you will see the recipient’s email and/or cell phone number appear next to each option.
How the process of calling for help using this feature appears for Service Providers and the notification recipients.
The service provider approaches your Kiosk, taps Sign In, enters their name, and taps Next.
Their name is not found, and they are presented with an error message and a couple of options.
The service provider selects the Help button and they are given two options, My name can’t be found and Can someone contact me.
My name can’t be found
Explains that their name cannot be found because they have not been approved to sign into this location. They can then either try again (in case they spelled their name wrong) or ask to be contacted.
Can someone contact me
If there are no notification recipients set up in your settings, then the service provider will be given the location’s contact phone number.
If there are recipients set up, the service provider is given the choice of enter either their cell phone number or email address to be contacted on. They enter their chosen contact details, tap Contact Me, and are presented with a confirmation page which times out after 20 seconds.