Step 5: Configure the induction kiosk contractor help option

Learn how to set up the contractor help option on an induction kiosk. You must have the Induction Manager user role assigned to see this function.

Contractor help is used to send a message to chosen users when a contractor is having issues using your kiosk. This allows contractors to use the kiosk unattended but still be able to reach out if they require assistance.

Contractor experience

When a contractor is using the kiosk, they can use the Help button at any point which brings up this pop-up window:

Kiosk-Contractor-Help-2.png

If the contractor uses the 'My name can't be found' button they receive this message:

Kiosk-Contractor-Help-4.png

This allows them to simply re-enter their name if they may have misspelled it; otherwise, they can ask for contact in the same way as the original screen. They will be taken to this screen:

Kiosk-Contractor-Help-5.png

They can enter either their Mobile/Cell number or email address as their preferred means of contact. This will be included in the message sent to the help contact.

The contractor then clicks Contact Me and is shown this message:

Kiosk-Contractor-Help-6.png

The message sent to the contact either by email or SMS is:

"A contractor has attempted to sign-in using the Induction Kiosk located at the Main Reception Location Access Control Point at Worldwide Headquarters.

Their contact details captured are:"

Followed by the preferred contact details entered by the contractor.

Set up contractor help

To edit an existing kiosk:

  1. Go to Tools > Induction Management.
  2. Select Induction Kiosks from the menu on the left.
  3. Click View next to the kiosk you want to manage.
  4. Select the Contractor Help tab (this will only appear should you select contractor under the kiosk Mode tab).
  5. Enter the recipients of the help notifications. There are two types of people:

    Send to this Employee: Select an employee from the list. You can choose any employee that is based at the location or any employee that has global roaming rights to the location. You can add up to 3 employees.

    Send to this Non-Employee: You can enter the email address and/or mobile | cell number of someone not set up in your employee list.
  6. Click Save.

    Induction-Kiosk-Help.png
Next step: Set up the layout for your kiosk, includes customizing the button and instruction wording, adding a logo, and changing the background image.