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Troubleshooting: Labels Printing Small

We have identified a label printing issue which may be affecting customers using Internet Explorer and our Advanced Printing option where the label is printing "squished" or miniaturized.

This appears to be related to having the Windows Printer settings for the printer set to 300x600 DPI instead of 300x300 DPI.

And the Printer Properties and Preferences need to be matching.

Please Note: If your kiosk is freezing, please refer to this article instead: Troubleshooting: Freezing Kiosks

Depending on your printer, please refer to the following instructions.

Dymo Printers

1. Go to your computer's Control Panel

2. Select Devices and Printers

3. Right-click your Dymo and select Printing Preferences

4. Select Advanced

5. Under Graphic, change the Print Quality to 300 x 300 dots per inch

6. Under Printer Features, change the Print Quality to Text Only

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7. Click OK on the Advanced Options

8. Click Apply then OK for the Printing Preferences

9. Right-click your Dymo and select Printer Properties

10. Select the Advanced tab

11. Click Printing Defaults

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12. Set the options to the same as your Printing Preferences including:

Orientation: Landscape

Paper Size: The labels installed in the printer

Graphic Print Quality: 300 x 300 dots per inch

Printer Features Print Quality: Text Only

13. Save these settings

Your labels should print as they were previously without being smaller at all.

Brother Printers

1. Go to your computer's Control Panel

2. Select Devices and Printers

3. Right-click your Brother and select Printing Preferences

4. Set the Quality to a 300 x 300 dpi setting

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5. Click Apply then OK

6. Right-click your Brother and select Printer Properties

7. Select the Advanced tab

8. Click Printing Defaults

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9. Set the options to the same as your Printing Preferences including:

Orientation: Landscape

Paper Size: The labels installed in the printer

Quality: 300 x 300 dots per inch

10. Save these settings

Your labels should print as they were previously without being smaller at all.

If the issue persists please get in touch with us at helpdesk@whosonlocation.com or use the Submit a request option above and let us know. Please include a photo of the badge pass.

Have more questions? Submit a request