Updating MeadCo ScriptX Plugin

How to update the MeadCo ScriptX plugin used for printing badge passes.

MeadCo ScriptX is a tool that enables Badge Passes to be automatically printed from WhosOnLocation without the need for the Receptionist to select a printer each time they print a badge or for a visitor to have to select a printer just to get a badge.

MeadCo ScriptX is required to be installed on the receptionists’ PC if they are printing passes from a printer installed on their PC. It is also required on Windows kiosks if that kiosk is printing passes.

If you are running an outdated version of the MeadCo ScriptX plugin, you may need to update this in order to continue printing normally.

Known Issue

Due to a recent update as of October 8 2017, outdated versions of the MeadCo ScriptX plugin will present an error in certain situations.

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If you receive this error, you will need to update to the latest version of the plugin.

How To Update

Through MeadCo

You can update your MeadCo ScriptX plugin through the ScriptX website here - User Upgrade to Current Version.

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There are options for automatic and manual upgrading for you to use depending on what is required for your configuration. Just follow the steps provided and your error will be fixed.

Through WhosOnLocation

To update your plugin through WhosOnLocation, you first need to uninstall the existing plugin from your computer, then you can re-install the plugin from the kiosk settings or Check Advanced Printing in the Help menu.

To uninstall the plugin, you will need to go to Control Panel > Programs and Features. For full instructions, please see our Helpdesk article Uninstall ScriptX.

To re-install the new version of the plugin on your kiosk:

  1. Click the Kiosk Settings icon
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  2. Select Kiosk Settings
  3. Enter your PIN
  4. Click More Options
    2017-10-07_12-34-07.png
  5. Follow the instructions for your specific browser:
    Link Printer - Kiosk PC - Internet Explorer
    Link Printer - Kiosk PC - Firefox

To re-install the new version of the plugin on your PC in the desktop application of WhosOnLocation:

  1. Click Help
  2. Select Check Advanced Printing
    2017-10-07_12-48-20.png
  3. Select the link to download and install the plugin
  4. Follow the instructions for your specific browser:
    Link Printer - Receptionist PC - Internet Explorer
    Link Printer - Receptionist PC - Firefox

If you have any issues or questions, please contact the Helpdesk using the Submit a Request button at the top of this page.

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