Data Centre Security and Compliance

All customer data is transferred securely using HTTPS (SSL connection) from the application to secure cloud and servers. 

Reliability

We understand the importance of reliability and aspire to a 99.9% uptime. We continually monitor uptime through third parties like StatusPage.

Data storage

When your kiosk or application is connected to a network, visitor/employee/contractor data syncs to WhosOnLocation automatically, and all records are stored in WhosOnLocation's database. Backups are taken every day and stored offsite. WhosOnLocation never stores customer data on local devices or any other internal network. 

With respect to the Physical security of our Data Centres; our servers are located in dedicated spaces at top-tier data centers and are protected behind a dedicated firewall. WhosOnLocation servers are hosted at Tier 3, SSAE-16, or ISO 27001 compliant facilities.

Facilities features 24-hour manned security, biometric access control, video surveillance, and physical locks. The co-location facilities are powered by redundant supplies, each with UPS and backup generators. All systems, networked devices, and circuits are constantly monitored by both WhosOnLocation and the co-location providers. Only a small group of our employees have physical access to the servers.

When a customer registers their account they are asked to select the country they are in. WhosOnLocation operates data centres in several regions. We refer to these as ‘server regions’. They are the United States, United Kingdom, Australia, Canada and New Zealand. The country you are in determines the server region your account data will be hosted in. WhosOnLocation never stores customer data on local devices or any other internal network.

The following table outlines the server region, and the countries those regions host accounts for.

Server Region

Countries and Territories

Data Centres

Certifications

United States

US, South America’s, Asia, South Africa, Middle East

Rackspace

Digital Ocean

Rackspace Certificates

Digital Ocean Certificates

United Kingdom

UK, Europe, Africa

Rackspace UK

Rackspace Certificates

Australia

Australia

Zettagrid

Servers Australia

Certifications

Certifications

Canada

Canada

OVH

OVH Certificates

New Zealand

New Zealand, South Pacific

Datacom

Certificates


Privacy

We have a strict policy to respect the privacy of sensitive customer data: we will never sell your visitor/contractor/employee data, and we will not contact your visitors or employees without explicit permission. Our support team will only access your account in the event of a technical support issue that requires real-time access.

 

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