Resolve printer time-out or sleep mode issue

Sometimes a printer will not print a visitor pass if there's been no activity for a set time and the printer has timed out or is in sleep mode. Try one of these suggestions to see if you can resolve the issue. 

Printer sleep mode

Check that the printer does not have sleep mode enabled:

  1. Go to Control Panel > Devices and Printers.
  2. Right-click the printer in question, then select Printer Preferences. Look for an option to disable sleep or time-out mode.

You can also right-click on the printer and select Printer Properties and look for a similar function.

You may need to refer to the printer's help guide or manufacturer's support desk for assistance on this.

Power options

Disable the Windows' setting that keeps USB ports live: 

  1. Go to the Control Panel, then select Power Options.
  2. Click Change plan settings for the selected power plan.
  3. Click Change advanced power settings.
  4. Expand USB settings and USB selective suspend setting, then change both the On Battery and Plugged in settings to Disabled.
  5. Click Apply, then click OK.
  6. Click Save changes on the Edit Plan Settings window.

USB device manager settings

Disable the 'Allow the computer to turn off this device to save power' setting: 

  1. Click Start, type Device Manager in the search box, then click Device Manager from the list. 
  2. Expand the USB Root Hub, then select the Power Management tab.
  3. Clear the Allow the computer to turn off this device to save power checkbox, then click OK. You may see multiple listings for USB Root Hub, uncheck this option for all USB Root Hubs.
  4. Click OK to close the Device Manager
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request