Fix Internet Explorer printer not found error

If you get a Printer Not Found error message after installing the MeadCo ScriptX plugin, check your settings in Internet Explorer to see if you can fix the issue.

ActiveX Filtering is a security setting in Internet Explorer. If you have ActiveX Filtering turned on in your browser, it can impact how WhosOnLocation runs.

To resolve the Printer Not Found error message, we recommend turning off ActiveX Filtering in your browser. 

To update your settings:

  1. Open Internet Explorer.
  2. Click the tools icon on the top right corner.
  3. Select Safety.
  4. Check that ActiveX Filtering is not turned on.

  5. Close Internet Explorer, then try connecting your printer again. 
Support for Internet Explorer will end on 17 August 2021. Please switch to a supported browser before this date.