Push Notifications with WolMobile

How to use push notifications for visitor and/or contractor arrivals.

Push Notifications come with all plans and can be used to notify employees of visitor and service provider arrivals. They are another way to send a notification to an employee that a visitor or servicer provider is on-site, unlike a SMS notification they do not incur a send cost. 

WolMobile Push Notifications give you the benefit of:

  • Reduced SMS charges - no additional SMS charges, unlimited push notifications are included in every WhosOnLocation paid subscription.
  • Clear notifications - removing any confusion as they clearly state they are from WolMobile.

Please Note: To use this feature, employees need to enable WolMobile to send Push Notifications on their smart phone. They will be prompted to do so the first time they log into WolMobile.

How To Enable Push Notifications

To enable Push Notifications, you need to:

  1. Enable the WolMobile add-on.
  2. Send WolMobile access to your employees.
  3. Turn on mobile notifications.

Enable WolMobile Add-on

If you do not have the WolMobile Add-on available for use in your location, you will need your Account Owner to enable this.

To enable the WolMobile add-on as the Account Owner:

  1. Go to Tools > Account.
  2. Select Add-on Management from the left-hand menu.
  3. Set WolMobile to Yes.
  4. Set Locations Activated to either All (for all locations) or Selected (and choose which locations will use the add-on).
  5. Click Save.

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This will enable the WolMobile add-on for use at your chosen locations.

Send WolMobile Access

To invite your employees to log into WolMobile, they need to sent their unique WolMobile code.

Click here for instructions on granting access to WolMobile.

Turn on Mobile Notifications for Your Location

If you are already using SMS notifications you don't need to do anything, push notifications will automatically replace SMS when employees allow notifications through the WolMobile app.

If you are not using SMS notifications:

  1. Go to Tools > Locations.
  2. Click View next to your location.
  3. Select Sign In Notifications from the left-hand menu.
  4. Set Activate Mobile Notifications to Yes.
  5. (Optional) To automatically enable these notifications for all new employees, set Enable Automatically to Yes.
  6. Click Save.

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This will make mobile notifications available in your location. Any new employees added to the location will automatically have mobile notifications enabled. Any existing employees will need mobile notifications activated manually.

Turn on Mobile Notifications for Employee Profiles.

You can enable mobile notifications for a single employee or multiple employees at once.

Single Employee

Enabled from the employee’s profile.

  1. Go to Tools > Locations.
  2. Click View next to your location.
  3. Select Employees from the left-hand menu.
  4. Click View next to your employee.

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  5. Select Employee Notifications from the left-hand menu.
  6. Under Mobile Notifications set Send to Me to Yes.

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If the employee has enabled Push Notifications on their smart phone, it will show Push Notification Enabled in green.

Multiple Employees

Enabled from the employee list.

  1. Go to Tools > Locations.
  2. Click View next to your location.
  3. Select Employees from the left-hand menu.
  4. Use the # Records dropdown to increase the number of records displayed to show all your employees.

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  5. Select the employees you want to manage using the checkboxes or click Select All.
  6. Click the Run an Action dropdown menu.
  7. Select Enable Mobile Notifications.

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  8. Click Run Action.

Push Notification Reporting

In the Notification Summary, you can see the number of Push Notifications sent to employees. The summary details the total sent each month.

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By clicking on an individual month you'll gain a detailed report of all of the notifications sent (Push, SMS, and email). To view Push Notifications only, filter the report by Notification Method.

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Push Notifications for Employees

Employees using WolMobile can receive Push Notifications by logging into WolMobile using the unique access code sent and allowing notifications when prompted.

There are some minimum requirements needed for your phone to be able to receive these:

  • Operating iOS 9 or Android 4.4 and above.
  • WolMobile version 1.2.0

Receiving Push Notifications

Push Notifications contain the same information as SMS notifications, however, they clearly state they are from WolMobile when delivered.

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Manually Managing Push Notifications

You can enable or disable Push Notifications from WolMobile in your phone’s settings.

Android

  1. Go to Settings.
  2. Select Apps.
  3. Select WolMobile from the list.
  4. Select Notifications.
  5. Toggle ON/OFF.

iPhone

  1. Go to Settings.
  2. Select WolMobile.
  3. Select Notifications.
  4. Toggle Allow Notifications.

If you turn off Push Notifications, this will not be reflected in WhosOnLocation until the next time a Push Notification is attempted to be sent. Please ensure that email notifications are enabled in WhosOnLocation. If you do not have access to the desktop application, request an Administrator check this for you.

 

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