Receiving Instant Messages

This article details how Instant Messages sent from WhosOnLocation are received by users. Instant Messages can be sent to visitors, service providers, and employees via email and/or text.

Instant Messages can be sent by location Administrators using the WhosOnLocation desktop application.

Click here for more information on sending Instant Messages.

Message Received via Email

Recipients will receive an Instant Message via email as an employee or service provider if their email address is set up in their WhosOnLocation profile, or as a visitor, if an email address is captured during sign in or pre-registration.

The notice name will be the subject line, the notice message will be the body, and the location email signature will be included after the body. The email will be sent from msg@whosonlocation.com which is a ‘do not reply’ email address.

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Message Received via Text

Recipients can receive an Instant Message via text as an employee or service provider if their mobile number is set up in their WhosOnLocation profile, or as a visitor, if their mobile number is captured during sign in or pre-registration.

The notice name will not be included in the text, recipients will only receive the message and a ‘do not reply’ footer. Each text sent will use an SMS credit for each message sent.

Please Note: Messages do not have character limits, however, 1 SMS credit is used for every 160 characters in a message including the footer, e.g. If your message is 180 characters including the footer, 2 SMS credits will be used to send the message.

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