Service Provider Signing In/Out Using WolMobile

This article details how to sign in/out of a location as a Service Provider using WolMobile.

You can sign in to your location two ways using WolMobile; automatically or manually, the sign in method is set by your WhosOnLocation Administrator:

  • If set to automatically sign in/out you won’t need to do anything.
  • If automatic sign in/out is not enabled for your location you will need to sign in/out manually and answer any sign in questions set.

How you sign in will depend on the complexity of your locations WhosOnLocation account, for example:

  • If you are a Service Provider working across multiple companies at the same location, signing in may require an extra step.
  • If you work for multiple organizations, companies, and locations, you will need to go through more steps to sign in.

Every organization using WolMobile may have a different workflow so some scenarios won’t apply to all Service Providers. If you’re unsure of what your workflow should be, please contact the locations WhosOnLocation Administrator.

Simple Sign In Workflow

From the Home Screen of WolMobile:

  1. Select the location to sign in to or tap Sign In.
    Please Note: If you have multiple locations available, they will appear on your Home list as favorites first and then the locations which are closest to your current location.

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  2. Tap the Sign In button.

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  3. Answer any questions set up. See below for possible questions.
    Please Note: If your location has no questions set up, you will be immediately signed in with no extra steps.

You will be signed into the location and the color of the top bar will change from white to a pink/purple gradient to indicate that you are signed in. 

The Sign In page displays the following key information:

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  • Your location tracking status
    • If manual following is available, tap Follow me to enable and Stop to disable.
    • If automatic following is enabled, this will only show that it is on.
  • Answers to key questions.
    • Tap Edit next to a question to change the response while signed in.
  • Acknowledgment notices, if any have been answered.
    • Tap View to read the notice and your response.

Changing Location

If you need to change the location you are signed into, you need to first sign out by tapping the Sign Out button. Then:

  1. Select the current location name in the top bar. This will also show you the currently selected location on a map.

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  2. Select the current location.

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  3. Select the location you want to sign into

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  4. Tap Confirm. You will immediately go through the sign in process.

Multiple Companies

If you are a Service Provider who works for multiple companies at the same location, you will need to select the company you are working for before you sign in.

When you tap Sign In or select a location, you will first go to the confirmation page.

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  1. Select the company you are working for.
  2. Select the location you are signing into.
  3. Tap Confirm.

You will then go through that location’s sign in process. The company you are signed in with will appear in the top bar.

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Multiple Accounts

If you have multiple accounts added to your WolMobile app, i.e. you work across multiple organizations using WolMobile, you will need to select the organization you are signing into before you can sign in. This is relevant for both automatic and manual sign in.

  1. Tap the profile icon in the top-left.

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  2. Select Manage Account.

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  3. Select your profile in the organization you’re signing into.

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  4. Go back twice so you’re on the Home page.
    Please Note: Your selected organization will be shown on the home screen.

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  5. Sign in as normal.

If you want to change organizations you don’t need to sign out, but you should if you are no longer working for that organization. Automatic sign out will also not work when you have a different organization selected.

Quick Tip! If you work for multiple organizations and are heading to a location with automatic sign in enabled, ensure you have the correct organization selected before leaving so that you can be automatically signed in when you arrive.

Sign In Questions

If a question is required, you will be forced to answer before you can proceed. If not, there will be a Skip button in the top-right corner of the question page.

Please Note: You may receive only a selection of these or none at all. Questions are enabled by the WhosOnLocation Administrator of each location.

Area/Zone Selection

Select the area or zone you are working in today.

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Long lists of zones may be split into groups by Administrators of this location. You will be able to change this after signing in if it changes. 

Custom Zone

You may have the ability to enter a custom zone rather than select an option. If so, enter this in the text field and select Confirm.

Evacuation Assistance

Select whether or not you need assistance to evacuate the location if an emergency occurred.

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Duration On-Site

Select how long you expect to be working. This may be used to send you or others an alert when your time on-site is coming to an end.

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Working Alone

Select whether or not you are working alone during this visit.

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Safety Operator

Select the person who is monitoring your safety while on-site from a list of people set up for the location.

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Acknowledgment Notices

You may also be asked to respond to an acknowledgment notice during sign in. This cannot be skipped and you must select one of the responses followed by any additional information requested.

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