Set up panic alarm responders

Learn how to assign employees and/or contractors to the panic alarm responders role type. You need the Administrator and/or Contractor Manager user role to access these settings. 

This article covers:

How it works

Panic alarm responders are the people who need to be sent a notification when panic alarm is activated on the kiosk or from the Sign In/Out Manager. There are four types of panic alarm responders:

  • Employees with the role type of panic alarm responder assigned to them.
  • Contractor members with the role type of panic alarm responder assigned to them.
  • Other employees that are not assigned under the role types option but nonetheless you wish to nominate them as responders anyway. (you can add up to three employees).
  • A non-employee who is neither an employee or contractor member.

In order for a panic alarm responder to receive the panic alarm, they must have an email address and preferably cell phone (mobile) number recorded in their profile. If you decide to have panic alarm responders notified via text and a responder does not have a cell phone number recorded in their MRI OnLocation profile, they will not receive the panic alarm request.

Assign the role to an employee

  1. Go to Locations, then select the location from the drop-down list.
  2. Select Employees.
  3. Click View next to the chosen employee.

  4. For Employee Role Type, select Panic Alarm Responder.


  5. Click Save or Save & Close.

Assign the role to a contractor

  1. Go to Tools > Contractor Manager.
  2. Select Members from the left-hand menu.
  3. Select View next to the chosen contractor.
  4. Select Organizations from the left-hand menu.
  5. Click Organization Roles.

  6. Select Panic Alarm Responder.

  7. Click Close.
  8. Click Save or Save & Close.
Next step: Enable the panic alarm feature on your kiosks and Sign In/Out Manager.