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COVID-19 Feature Set
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Employee Management
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Contractor Management
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Safety Features
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API & Integrations
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Add-ons
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Printing & Badging
Promoted articles
COVID-19 Feature Set
Touchless Visitor, Contractor, and Employee Sign In/Out
- Set up a touchless kiosk
- About touchless kiosks
- Introduction: QR code posters
- Set up a QR code poster
- Touchless kiosk setup tips
- Touchless kiosk user experience
Pandemic Screening Management
- Covid-19 Contact Tracing
- Highlight hand sanitizer use as a mandatory rule for all visitors
- Update your Welcome Greeting to reflect your rules of entry
- Notify pre-registered visitors of your new Visitor Screening Process
- Create a Pandemic Questionnaire to identify at risk visitors
- Create Red Flag Alerts based on responses to your Pandemic Questionnaire
Manage the safety and security of those 'working from home' or 'remotely'
- About Working from Home and Working Remotely
- Gain visibility of employees on-site, off-site, or working remotely
- Set up recurring best practice reminders for employees 'working from home'
- Manage crisis event notices and keep your employees updated
- Your office is in lockout - set up alerts for employees breaching the lockout
Location Settings
Account Setup
See all 7 articlesSetting Up a Sign In/Out Kiosk
- About sign in/out kiosks
- Add a sign in/out kiosk
- Sign in/out kiosk settings
- Sign in/out kiosk mode
- Sign in/out kiosk printing
- Sign in/out kiosk notifications
Managing Your Sign In/Out Questions
- Questionnaire Manager
- Basic Visitor Questions
- Pre-registered Visitor Touchless Sign-in
- Basic Service Provider Questions
- Basic Employee Questions
- About custom questions
Kiosk photo capture
Deliveries
Multi-Tenant Sign In/Out Manager
Kiosk troubleshooting
- Internet Explorer Browser 32-Bit or 64-Bit?
- Set up Internet Explorer startup in kiosk mode
- Internet Explorer full screen mode
- Fix unknown activation key issue
- Error: Oops! It looks like the iPad has lost connection with your Wi-Fi or other internet connection
- Error: 'Something has gone wrong'
Trial & Evaluation
Getting Started
Security & Privacy
- AWS Data Hosting
- About GDPR
- GDPR Compliance Settings and Features
- Security Statement
- Customs-Trade Partnership Against Terrorism (C-TPAT)
- Independent SSL Certificate Implementation
Software & Hardware
Purchasing
- Move from a trial to a paid subscription
- Do you offer invoiced billing?
- How can I request a formal quote?
- Are there any applicable taxes?
- What forms of payment do you accept?
- Are there any hidden costs?
On-boarding FAQs
- Visitor Management Feature Overview Video
- How do I add other people in my organization to collaborate with?
- How do I set up a Kiosk? Where is the screen for visitors to log in to?
- How can I see what my kiosk will look like?
- How do I change the questions that are asked on the Kiosk?
- What hardware do I need to use WhosOnLocation?
Hardware and Software FAQs
User Types
Account Owner
- Introduction: Account Owner
- View and Edit Your Account Profile
- View and Edit Your Account Date Format
- Manage your account add-ons
- Purged Records
- Customize the Color of the Toolbar
Administrators
- Introduction: Administrator
- Admin roles and permissions
- Update your location details
- Automation & Occupancy
- Access Points
- Location Zones
Employees
- Introduction: Employees
- Adding A Photo To Your Employee Profile
- Forgot password
- Managing Your Visitor Arrival Notifications
- Granting Support Access
- Finding A Colleague Using People Search
Information Technology User
Reporting
- Introduction: Reporting
- People Presence Report
- Custom questionnaire reports
- Acknowledgement Notices Report
- Geolocation Report
- Notification Summary
Service Provider Portal
- Introduction: Service Provider Portal for contractors
- The Dashboard
- Manage your organization's details in the Service Provider Portal
- Managing Categories and Groups
- Manage members in the Service Provider Portal
- Manage contracts in the Service Provider Portal
Sign In/Out Manager
- Introduction: Sign In/Out Manager
- Overview of Sign In/Out Manager Features
- How to Sign In a Visitor
- How to Sign Out a Visitor
- How To Sign In/Out Service Providers
- How To Sign In/Out Employees
Employee Management
Contractor Management
Service Provider Management
- Introduction: Service Provider Management
- Service provider organizations
- Add a service provider organization
- Add service provider organizations by CSV import
- Update service provider organizations
- Service provider members
Service Provider Portal
- About Service Provider Portal
- Service Provider Portal Administration
- Give a service provider access the Service Provider Portal
- Manage data access permissions for the Service Provider Portal
- Manage notifications for changes in the Service Provider Portal
- Update your Service Provider Portal Terms of Use
Contracts
Insurances
- Introduction: Insurances Management
- Updating the Default Policy Types List
- Managing Policy Expiry Notification Recipients
- Managing Policy Expiry Notifications
- Customize your Policy Expiry Notifications Emails
- Assign Policy Owner rights to a Service Provider Member
Service Provider Notes
Safety Features
Host Badge Pass Authorization
WolEvac
Panic Alarm Management
- About Panic Alarm
- Set Up Panic Alarm Responders
- Enabling Panic Alarm for Sign In/Out Managers
- Triggering Panic Alarm in Sign In/Out Manager
- Enabling Panic Alarm for a Sign In/Out Kiosk
- Triggering Panic Alarm from a Kiosk
Lone Worker Management
- About Lone Worker Management
- About Safety Operators
- About Lone Worker Sign-in Questions
- Ask if Working Alone
- Ask to select Safety Operator
- Ask which Area/Zone they are working in
API & Integrations
Alcolizer
Alexa for Business
API
- Introduction: WhosOnLocation API
- Add or remove an API key
- API requests
- API HTTP status codes
- API Media Types
- API Rate Limits
Brivo
- Introduction: Brivo
- Enabling the Brivo Integration
- Brivo Setup Wizard
- Brivo Configuration Overview
- Brivo User Sync Settings
- Brivo Site Settings
Calendar Invites
Deputy
SyncPortal
- Introduction: SyncPortal
- How To Create a Sync Profile
- Sync Profile Settings
- Sync Profile Connectors
- Setting up Microsoft Online Connector for SyncPortal
- Setting up PowerShell AD Connector for SyncPortal
Webhooks
WolGuard
- Introduction: WolGuard
- How To Enable WolGuard
- WolGuard Hardware Help
- Managing WolGuard Users
- Log In and Select Access Point
- Main Menu
WolMobile Administrator Setup
- Introduction: WolMobile
- Enabling the WolMobile Integration
- Configure WolMobile General Settings
- Configuring Auto Sign-In/Out Settings
- Configure the WolMobile SOS settings
- SOS Reports
WolMobile User Guides
- Set up WolMobile
- Employee Signing In/Out Using WolMobile
- Service Provider Signing In/Out Using WolMobile
- Using SOS on WolMobile
- Managing Notifications in WolMobile
- Managing Auto Sign In/Out Settings
WolScan
Add-ons
Asset Management
- Introduction: Asset Management
- Granting Asset Manager User Role Rights
- Setting Up Asset Groups
- Setting Up Asset Types
- Creating An Asset
- Issuing and Returning Assets
Custom fields
Dashboards
Identity Management
- Introduction: Identity Management
- Enabling the Identity Management add-on and user roles
- Managing token types
- Adding tokens to Employees
- Add tokens to service provider members
- About Printing ID Cards
Important Notices
Induction Management
- Introduction: Induction Management
- Granting Induction Management User Role Rights
- Course Notifications
- Induction Reporting
- Internal and External Induction Courses
- Creating a WOL eLearning Induction Course
Multi-Language
Qualifications Management
Triggers
- Introduction: Triggers
- Activating the Triggers Add-on
- How to Create a Trigger
- Trigger Details
- Trigger Rules
- Trigger Actions
Watchlist
WolEvac
WolMobile Legacy
WolPass
- Introduction: WolPass
- Assigning a User WolPass Manager Rights
- Accessing the WolPass Manager
- Viewing your WolPass as an Email
- Customizing WolPass details
- Automatically Sending your WolPass
Printing & Badging
Getting Started
Badge Setup
Printing Setup
- Install your Dymo 450 printer
- Install your Brother printer
- Set up a Brother printer for an iPad using an IP address
- Install your TEMPbadge BP4 or GoDex DT4 printer
- Installing your Citizen CL-S400DT
- Link Printer - Receptionist PC - Chrome
Optional Setup
Printing & Badges FAQs
- Bluetooth Printing FAQ
- Printing & Badge Passes Video Series
- Updating MeadCo ScriptX Plugin
- Troubleshooting: Freezing Kiosks
- Troubleshooting: Labels Printing Small
- Resolve printer time-out or sleep mode issue
Product updates
Announcements
- Changelog 74 – Custom fields for employee and service provider profiles
- Changelog 73 – Alexa for Business integration and new languages
- Changelog 72 – QR code poster
- Changelog 71 – Service Provider Portal improvements and changes to CSV imports
- Changelog 70 – Granular basic questions and hosted employees
- Changelog 69 – Custom questions for WolMobile and Sign In/Out Manager