How can we help?
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Employees
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Contractors
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Emergency management
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Sign in/out questions
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COVID-19 feature set
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API & integrations
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Inductions
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Badge passes & ID cards
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Mobile apps
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Reporting
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Account settings
Promoted articles
Get started
WhosOnLocation basics
- Getting to know WhosOnLocation
- Set up your account and first location
- Ways to sign in to a location
- Suggested set up steps
- Types of user roles and permissions
- Add-on overview
Security & Privacy
- AWS data hosting
- About GDPR
- GDPR compliance settings and features
- Security Statement
- Customs-Trade Partnership Against Terrorism (C-TPAT)
- Independent SSL Certificate Implementation
Software & hardware
- Hardware for your WhosOnLocation kiosk
- Supported platforms and browsers
- Suggested kiosk devices
- Suggested printers
- Suggested scanners
- Kiosk stands
Locations
Location settings
- Update your location details
- Manage your location groups
- Manage your location's automation and occupancy settings
- Add an access point
- Set up location zones
- Configure your Sign In/Out Manager settings
Sign in/out kiosks
- About sign in/out kiosks
- Add a sign in/out kiosk
- Sign in/out kiosk settings
- Sign in/out kiosk mode
- Sign in/out kiosk printing
- Sign in/out kiosk notifications
Photo capture
Deliveries
Inter-zone kiosks
Important Notices
Triggers
- Introduction: Triggers
- Enable the triggers add-on
- Create a trigger
- Trigger details
- Trigger rules
- Trigger actions
Multi-Language
Multi-Tenant Sign In/Out Manager
Kiosk troubleshooting
- Check your Internet Explorer browser type
- Set up Internet Explorer to open in kiosk mode
- Use Internet Explorer full screen mode
- Fix unknown activation key issue
- Fix a frozen PC kiosk
- Change your iPad auto-lock settings
Asset management
- Introduction: Asset Management
- Assign the Asset Manager user role
- Set up an asset group
- Set up an asset type
- Create an asset
- Issue and return assets
Visitors
Visitor pre-registration
WolPass
- Introduction: WolPass
- Assign the WolPass Manager user role
- Enable WolPass for a location
- Customize your WolPass email template
- Test your WolPass email template
- Send a WolPass
Sign In/Out Manager
- Introduction: Sign In/Out Manager
- Overview of Sign In/Out Manager features
- Sign in a visitor using Sign In/Out Manager
- Sign out a visitor using Sign In/Out Manager
- Sign contractors in or out using Sign In/Out Manager
- Sign employees in or out using Sign In/Out Manager
Employees
Manage employees
- Managing your employee database
- Add an employee
- Add employees by CSV import
- Update or remove an employee
- Give employees access to WhosOnLocation
- Export your location's employee list
Employee profile custom fields
Employee qualifications
Employee access tokens
Getting started for employees
- Introduction: Employees
- Add a photo to your profile
- Change your WhosOnLocation password
- Add your frequent visitors
- Set up your visitor arrival notifications
- Sign in as an employee working remotely
Contractors
Managing Contractors
- Introduction: Contractor Management
- Contractor organization profiles
- Add a contractor organization
- Add contractor organizations by CSV import
- Update contractor organizations
- Contractor member profiles
Contractor custom fields
Contractor Contracts
Contractor insurances
- Introduction: Insurances Management
- Update the default policy types list
- Manage insurance policy expiry notification recipients
- Manage insurance policy expiry notifications
- Customize your insurance policy expiry notifications emails
- Assign policy owner rights to a contractor
Contractor Notes
Contractor qualifications
Contractor access tokens
Contractor Portal
- About the Contractor Portal
- Manage your Contractor Portal settings
- Grant access to the Contractor Portal
- Manage data access permissions for the Contractor Portal
- Manage notifications for changes in the Contractor Portal
- Update your Contractor Portal Terms of Use
Contractor Portal User
- Using the WhosonLocation Contractor Portal
- Set up a Contractor Portal login
- About the Contractor Portal dashboard
- Manage your organization's details in the Contractor Portal
- Manage categories and groups in the Contractor Portal
- Manage members in the Contractor Portal
Emergency management
Sign in/out questions
COVID-19 feature set
Touchless sign in/out
- Introduction: Touchless sign in/out
- About touchless kiosks
- Set up a touchless kiosk
- About QR code posters
- Set up a QR code poster
- Download the sign in/out QR code for your location
Display a government QR code
Pandemic screening
- COVID-19 contact tracing
- Highlight hand sanitizer use as a mandatory rule for all visitors
- Update your Welcome Greeting to reflect your rules of entry
- Notify pre-registered visitors of your new Visitor Screening Process
- Create a pandemic questionnaire to identify at risk employees and guests
- Create Red Flag Alerts based on responses to your Pandemic Questionnaire
Manage employees working remotely
- About working from home and working remotely
- Gain visibility of employees on-site, off-site, or working remotely
- Set up recurring best practice reminders for employees working from home
- Manage crisis event notices and keep your employees updated
- Set up alerts for employees breaching an office lockout
API & integrations
Alcolizer
Alexa for Business
API
- Introduction: WhosOnLocation API
- Add or remove an API key
- Common tasks performed with the API
- Custom fields API
- Custom questionnaire API
- API requests
Brivo
- Introduction: Brivo
- Enable the Brivo Integration
- Brivo Setup Wizard
- View the Brivo configuration overview
- Update the Brivo user sync settings
- Update your Brivo site settings
Calendar invites
Deputy
OneLogin Sync
Single sign-on
SyncPortal
- Introduction: SyncPortal
- Create a sync profile
- Sync profile settings
- Sync profile connectors
- Set up Microsoft Online Connector for SyncPortal
- Set up PowerShell AD Connector for SyncPortal
Webhooks
Inductions
Manage inductions
- Introduction: Induction management
- Assign the Induction Manager user role
- Set up induction course notifications
- Set up an internal or external induction course
- Clone an induction course
- Add an induction course to a learner's profile
WOL eLearning courses
SCORM Cloud courses
Induction kiosks
- About induction kiosks
- Step 1: Add an induction kiosk
- Step 2: Configure the induction kiosk settings
- Step 3: Configure the induction kiosk mode
- Step 4: Configure the induction kiosk status notifications
- Step 5: Configure the induction kiosk contractor help option
Badge passes & ID cards
Getting Started
Badge Setup
Printer setup
- Set up your Dymo 450 printer
- Set up your Brother printer
- Set up a Brother printer for an iPad using an IP address
- Set up your TEMPbadge BP4 or GoDex DT4 printer
- Set up your Citizen CL-S400DT printer
- Set up a PDC Certis B4-30 printer
Browser & WolKiosk setup
Print badge passes
Print ID cards
Scanner setup
Printing & Badges troubleshooting
- Resolve printer time-out or sleep mode issue
- Fix automated label printing error
- Fix Brother printer label error
- Stop Firefox pop-up appearing while printing badge passes
- Labels printing small when using Internet Explorer
- Fix Internet Explorer printer not found error
Manage MeadCo ScriptX
Mobile apps
WolMobile administrator
- Introduction: WolMobile
- Enable the WolMobile integration
- Configure WolMobile general settings
- Set up WolMobile auto sign-in/out
- Configure a geofence for WolMobile
- Set up a Bluetooth beacon for WolMobile
WolMobile user
- Set up WolMobile on your phone
- Employee sign in or out using WolMobile
- Contractor sign in or out using WolMobile
- Use SOS on WolMobile
- Manage notifications in WolMobile
- Manage your WolMobile auto sign in/out settings
WolKiosk
WolGuard
- Introduction: WolGuard
- How To Enable WolGuard
- WolGuard Hardware Help
- Add or remove WolGuard users
- Log in to WolGuard and select an access point
- Using the WolGuard main menu
WolScan
Reporting
Account settings
Product updates
Announcements
- Changelog 82 – New kiosk theme and global roaming setting
- Changelog 81 – Scan QR codes with kiosk camera scan
- Changelog 80 – Custom shaped and multiple geofences for WolMobile
- Changelog 79 – WolScan improvements and new integrations
- Changelog 78 – A new look for WhosOnLocation, service provider changes, and more
- Changelog 77 – Automatically erase records + People Presence report update