How can we help?
-
COVID-19 Feature Set
-
Employee Management
-
Contractor Management
-
Safety Features
-
API & Integrations
-
Add-ons
-
Printing & Badging
Promoted articles
COVID-19 Feature Set
Pandemic Screening Management
- Highlight hand sanitizer use as a mandatory rule for all visitors
- Update your Welcome Greeting to reflect your rules of entry
- Notify pre-registered visitors of your new Visitor Screening Process
- Create a Pandemic Questionnaire to identify at risk visitors
- Create Red Flag Alerts based on responses to your Pandemic Questionnaire
- Create a 'Pandemic Visitor Policy Acknowledgement' Notice
Manage the safety and security of those 'working from home' or 'remotely'
Location Settings
Account Setup
See all 7 articlesManaging Your Sign In/Out Questions
- Introduction: Setting Up Your Questions
- Questionnaire Manager
- Basic Visitor Questions
- Basic Service Provider Questions
- Basic Employee Questions
- Kiosk Custom Questions
Setting Up a Sign In/Out Kiosk
- About Sign In/Out Kiosks
- Adding a Sign In/Out Kiosk
- Sign In/Out Kiosk Settings
- Sign In/Out Kiosk Mode
- Sign In/Out Kiosk Notifications
- Sign In/Out Kiosk Deliveries
Deliveries
Multi-Tenant Sign In/Out Manager
Billing
F.A.Q and other Helpful Tips
Kiosk FAQs
- Error message: Unknown Activation Key
- Internet Explorer startup in kiosk mode – Windows 8/10
- Error: 'Something has gone wrong'
- Full screen mode
- Kiosk frozen
- WhosOnLocation on a kiosk runs/prints very slow
Trial & Evaluation
Getting Started
Security & Privacy
- AWS Data Hosting
- About GDPR
- GDPR Compliance Settings and Features
- Security Statement
- Customs-Trade Partnership Against Terrorism (C-TPAT)
- Independent SSL Certificate Implementation
Software & Hardware
Purchasing
On-boarding FAQs
- Visitor Management Feature Overview Video
- How do I add other people in my organization to collaborate with?
- How do I set up a Kiosk? Where is the screen for visitors to log in to?
- How can I see what my kiosk will look like?
- How do I change the questions that are asked on the Kiosk?
- What hardware do I need to use WhosOnLocation?
Kiosk Tips and Trouble-shooting
Hardware FAQs
User Types
Account Owner
- Introduction: Account Owner
- View and Edit Your Account Profile
- View and Edit Your Account Date Format
- Manage Your Account Add-ons
- Purged Records
- Customize the Color of the Toolbar
Administrators
- Introduction: Administrator
- Admin roles and permissions
- Location Details
- Automation & Occupancy
- Location Access Control Points
- Location Zones
Employees
- Introduction: Employees
- Adding A Photo To Your Employee Profile
- Forgot password
- Managing Your Visitor Arrival Notifications
- Granting Support Access
- Finding A Colleague Using People Search
Information Technology User
Reporting
- Introduction: Reporting
- People Presence Report
- Custom Questionnaire Reports
- Acknowledgement Notices Report
- Geolocation Report
- Notification Summary
Service Provider Portal
- Introduction: Service Provider Portal for Contractors
- The Dashboard
- Managing your Organization's Details
- Managing Categories and Groups
- Adding People (Members)
- Managing Contracts
Sign In/Out Manager
- Introduction: Sign In/Out Manager
- How to Sign In a Visitor
- How to Sign Out a Visitor
- How To Sign In/Out Service Providers
- How To Sign In/Out Employees
- Overview of Sign In/Out Manager Features
Employee Management
Contractor Management
Service Provider Management
- Introduction: Service Provider Management
- Granting Service Provider Manager User Role rights
- Category and Group Settings
- Contact Role Type Settings
- Service Provider Organizations
- Adding Service Provider Organizations Manually
Service Provider Portal
- About Service Provider Portal
- Service Provider Portal Administration
- Portal Users
- Data Access Permissions
- Portal Changes Notifications
- Terms of Use
Contracts
Insurances
- Introduction: Insurances Management
- Updating the Default Policy Types List
- Managing Policy Expiry Notification Recipients
- Managing Policy Expiry Notifications
- Customize your Policy Expiry Notifications Emails
- Assign Policy Owner rights to a Service Provider Member
Service Provider Notes
Safety Features
Host Badge Pass Authorization
WolEvac
Panic Alarm Management
- About Panic Alarm
- Set Up Panic Alarm Responders
- Enabling Panic Alarm for Sign In/Out Managers
- Triggering Panic Alarm in Sign In/Out Manager
- Enabling Panic Alarm for a Sign In/Out Kiosk
- Triggering Panic Alarm from a Kiosk
Lone Worker Management
- About Lone Worker Management
- About Safety Operators
- About Lone Worker Sign-in Questions
- Ask if Working Alone
- Ask to select Safety Operator
- Ask which Area/Zone they are working in
API & Integrations
Alcolizer
API
- Introduction: WhosOnLocation API
- API Authentication
- API Requests
- API HTTP Status Codes
- API Media Types
- API Rate Limits
Brivo
- Introduction: Brivo
- Enabling the Brivo Integration
- Brivo Setup Wizard
- Brivo Configuration Overview
- Brivo User Sync Settings
- Brivo Site Settings
Calendar Invites
Deputy
SyncPortal
- Introduction: SyncPortal
- How To Create a Sync Profile
- Sync Profile Settings
- Sync Profile Connectors
- Setting up Microsoft Online Connector for SyncPortal
- Setting up PowerShell AD Connector for SyncPortal
Webhooks
WolMobile Administrator Setup
- Introduction: WolMobile
- Enabling the WolMobile Integration
- Configure WolMobile General Settings
- Configuring Auto Sign-In/Out Settings
- Configuring WolMobile SOS Settings
- SOS Reports
WolMobile User Guides
- Logging into WolMobile and Security
- Employee Signing In/Out Using WolMobile
- Service Provider Signing In/Out Using WolMobile
- Using SOS on WolMobile
- Managing Notifications in WolMobile
- Managing Auto Sign In/Out Settings
WolScan
Add-ons
Asset Management
- Introduction: Asset Management
- Granting Asset Manager User Role Rights
- Setting Up Asset Groups
- Setting Up Asset Types
- Creating An Asset
- Issuing and Returning Assets
Dashboards
Important Notices
Identity Management
- Introduction: Identity Management
- Setting Up Token Types
- Assigning Tokens to Employees
- Assigning Tokens To Service Providers
- Contractor Token Registration
- About Printing ID Cards
Induction Management
- Introduction: Induction Management
- Granting Induction Management User Role Rights
- Course Notifications
- Induction Reporting
- Internal and External Induction Courses
- Creating a WOL eLearning Induction Course
Multi-Language
Qualifications Management
Triggers
- Introduction: Triggers
- Activating the Triggers Add-on
- How to Create a Trigger
- Trigger Details
- Trigger Rules
- Trigger Actions
Watchlist
WolEvac
WolGuard
- Introduction: WolGuard
- How To Enable WolGuard
- WolGuard Hardware Help
- Managing WolGuard Users
- Log In and Select Access Point
- Main Menu
WolMobile Legacy
WolPass
- Introduction: WolPass
- Assigning a User WolPass Manager Rights
- Accessing the WolPass Manager
- Viewing your WolPass as an Email
- Adding Host Details to your WolPass
- Adding Address & Map to your WolPass
Printing & Badging
Getting Started
Badge Setup
ID Cards
Printing Setup
- Installing your Dymo 450 Printer
- Installing your Brother Printer
- Direct Brother Printing with the IP Address
- Installing your TEMPbadge BP4 / GoDex DT4 Printer
- Installing your Citizen CL-S400DT
- Link Printer - Receptionist PC - Chrome
Optional Setup
Printing & Badges FAQs
- Bluetooth Printing FAQ
- Printing & Badge Passes Video Series
- Updating MeadCo ScriptX Plugin
- Troubleshooting: Freezing Kiosks
- Troubleshooting: Labels Printing Small
- Printer Time-out and Sleep Mode
Product updates
Announcements
- Changelog 63 - Brivo Integration Changes, Keyboard Layouts, and API Extensions
- Changelog 62 - WolMobile V2 and MSA Updates
- Changelog 61 - Instant Messages
- Changelog 60 - WolKiosk Improvements, Triggers on WolGuard, Improved location addresses, and New ID Card template
- Changelog 59 - Webhooks, Alcolizer, New Languages, and Sign In/Out Manager Improvements
- Changelog 58 - Update to Master Subscription Agreement