Touchless sign in/out

• Introduction: Touchless sign in/out
• About touchless kiosks
• Set up a touchless kiosk
• About QR code posters
• Set up a QR code poster
• Touchless kiosk setup tips

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Pandemic Screening Management

• COVID-19 contact tracing
• Highlight hand sanitizer use as a mandatory rule for all visitors
• Update your Welcome Greeting to reflect your rules of entry
• Notify pre-registered visitors of your new Visitor Screening Process
• Create a pandemic questionnaire to identify at risk employees and guests
• Create Red Flag Alerts based on responses to your Pandemic Questionnaire

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Manage employees working remotely

• About working from home and working remotely
• Gain visibility of employees on-site, off-site, or working remotely
• Set up recurring best practice reminders for employees working from home
• Manage crisis event notices and keep your employees updated
• Set up alerts for employees breaching an office lockout

Sign in/out kiosk settings

• About sign in/out kiosks
• Add a sign in/out kiosk
• Sign in/out kiosk settings
• Sign in/out kiosk mode
• Sign in/out kiosk printing
• Sign in/out kiosk notifications

See all 18 articles

Manage your sign in/out questions

• About Questionnaire Manager
• Set up basic visitor questions
• Set up basic questions for contractors
• Set up basic questions for employees
• About custom questions
• Create a custom questionnaire

See all 12 articles

Photo capture

• About photo capture
• Set up photo capture for a location
• Set up photo capture on a kiosk
• Allow access to your computer's camera
• Allow access to your kiosk's camera
• Edit a visitor's photo

Deliveries

• About deliveries
• Set up Sign In/Out Manager to enter deliveries
• Set up a sign in/out kiosk for deliveries
• Enter deliveries in Sign In/Out Manager
• Enter a delivery on a sign in/out kiosk

Inter-zone kiosks

• About inter-zone kiosks
• Set up an inter-zone kiosk
• Use an inter-zone kiosk
• View report of inter-zone movements

Multi-Tenant Sign In/Out Manager

• About Multi-Tenant Sign In/Out Manager
• Request Multi-Tenant Sign In/Out Manager access to another account
• Give another account access to your Multi-Tenant Sign In/Out Manager
• Assign the Multi-Tenant Sign In/Out Manager user role
• Using Multi-Tenant Sign In/Out Manager
• Add a multi-tenant kiosk

Kiosk troubleshooting

• Check your Internet Explorer browser type
• Set up Internet Explorer to open in kiosk mode
• Use Internet Explorer full screen mode
• Fix unknown activation key issue
• Fix a frozen PC kiosk
• Change your iPad auto-lock settings

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Getting Started

• Getting to know WhosOnLocation
• Set up your account and first location
• Ways to sign in to a location
• Suggested set up steps
• Contact WhosOnLocation support
• Add-on overview

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Security & Privacy

• AWS Data Hosting
• About GDPR
• GDPR compliance settings and features
• Security Statement
• Customs-Trade Partnership Against Terrorism (C-TPAT)
• Independent SSL Certificate Implementation

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Software & Hardware

• Hardware for your WhosOnLocation kiosk
• Supported platforms and browsers
• Suggested kiosk devices
• Suggested printers
• Suggested scanners
• Kiosk stands

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Subscriptions & billing

• About subscriptions and billing
• Move from a trial to a paid subscription

Account Owner

• Introduction: Account Owner
• Update your account profile details
• Change your account date format
• Update your account billing details
• Manage your account add-ons
• View purged record audit

See all 14 articles

Administrators

• Introduction: Administrators
• Admin roles and permissions
• Update your location details
• Manage your location's automation and occupancy settings
• Add an access point
• Set up location zones

See all 13 articles

Employees

• Introduction: Employees
• Add a photo to your profile
• Change your WhosOnLocation password
• Add your frequent visitors
• Set up your visitor arrival notifications
• Sign in as an employee working remotely

See all 9 articles

Information Technology User

• IT Administrator

Reporting

• Introduction: Reporting
• People Presence report
• Custom questionnaire reports
• Acknowledgment notice reports
• Geolocation report
• Notification Summary

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Contractor Portal User

• Using the WhosonLocation Contractor Portal
• Set up a Contractor Portal login
• About the Contractor Portal dashboard
• Manage your organization's details in the Contractor Portal
• Manage categories and groups in the Contractor Portal
• Manage members in the Contractor Portal

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Sign In/Out Manager

• Introduction: Sign In/Out Manager
• Overview of Sign In/Out Manager features
• Sign in a visitor using Sign In/Out Manager
• Sign out a visitor using Sign In/Out Manager
• Sign contractors in or out using Sign In/Out Manager
• Sign employees in or out using Sign In/Out Manager

See all 9 articles

Manage employees

• Managing your employee database
• Add an employee
• Add employees by CSV import
• Update or remove an employee
• Give employees access to WhosOnLocation
• Export your location's employee list

See all 14 articles

Single sign-on

• Introduction: Single sign-on
• Set up single sign-on
• Set up Azure Active Directory with single sign-on

Visitor pre-registration

• Introduction: Pre-registering visitors
• Pre-register a visitor
• Send a WolPass to your pre-registered visitor
• Add and manage your visitor groups
• Manage your frequent visitor list
• Set up mandatory visitor pre-registration

Managing Contractors

• Introduction: Contractor Management
• Contractor organization profiles
• Add a contractor organization
• Add contractor organizations by CSV import
• Update contractor organizations
• Contractor member profiles

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Contractor Portal

• About the Contractor Portal
• Manage your Contractor Portal settings
• Grant access to the Contractor Portal
• Manage data access permissions for the Contractor Portal
• Manage notifications for changes in the Contractor Portal
• Update your Contractor Portal Terms of Use

See all 7 articles

Contractor Contracts

• Introduction: Contracts Management
• Manage your contract settings
• Add contracts to a contractor organization

Contractor Insurances

• Introduction: Insurances Management
• Update the default policy types list
• Manage insurance policy expiry notification recipients
• Manage insurance policy expiry notifications
• Customize your insurance policy expiry notifications emails
• Assign policy owner rights to a contractor

See all 7 articles

Contractor Notes

• About contractor notes
• Manage your contractor note settings
• Add or update a contractor note

Panic alarm

• Introduction: Panic alarms
• Set up panic alarm responders
• Enable the panic alarm for Sign In/Out Managers
• Trigger and deactivate the panic alarm in Sign In/Out Manager
• Enable the panic alarm for a sign in/out kiosk
• Trigger the panic alarm from a kiosk

Lone Worker Management

• About lone worker management
• Assign the safety operator role
• Set up sign in questions for lone workers
• Set up a lone worker trigger

Alcolizer

• Introduction: Alcolizer
• How to Enable the Alcolizer Integration
• Connect Alcolizer to the kiosk
• Setting up Alcolizer Triggers

Alexa for Business

• Introduction: Alexa for Business
• Set up the Alexa for Business integration
• Create an Alexa for Business trigger

API

• Introduction: WhosOnLocation API
• Add or remove an API key
• Common tasks performed with the API
• Custom fields API
• Custom questionnaire API
• API requests

See all 11 articles

Brivo

• Introduction: Brivo
• Enabling the Brivo Integration
• Brivo Setup Wizard
• Brivo Configuration Overview
• Brivo User Sync Settings
• Brivo Site Settings

See all 12 articles

Calendar Invites

• Introduction: Calendar Invites
• Set up the Calendar Invites integration
• How to pre-register Visitors from your Calendar
• Global Roaming Calendar Invites
• Calendar Invites FAQs
• Calendar Invites Video

Deputy

• Introduction: Deputy integration
• Set up the Deputy integration
• Manage the Deputy integration settings
• Deputy FAQs

OneLogin Sync

• Introduction: OneLogin Sync
• Set up the OneLogin Sync integration
• Create sync rules for OneLogin Sync

SCORM Cloud

• Introduction: SCORM Cloud
• Set up SCORM Cloud and upload your course
• Set up the SCORM Cloud integration
• Create a SCORM induction course

SyncPortal

• Introduction: SyncPortal
• How To Create a Sync Profile
• Sync Profile Settings
• Sync Profile Connectors
• Setting up Microsoft Online Connector for SyncPortal
• Setting up PowerShell AD Connector for SyncPortal

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Webhooks

• Introduction: Webhooks
• Enable the Webhooks integration
• Add and manage webhooks
• Add a webhook trigger
• Webhooks Example: Sending Arrival Notifications with Slack
• Webhooks example: Create an employee sign in/out report with Google Sheets

WolGuard

• Introduction: WolGuard
• How To Enable WolGuard
• WolGuard Hardware Help
• Add or remove WolGuard users
• Log in to WolGuard and select an access point
• Using the WolGuard main menu

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WolMobile Administrator Setup

• Introduction: WolMobile
• Enable the WolMobile integration
• Configure WolMobile general settings
• Set up WolMobile auto sign-in/out
• Configure a geofence for WolMobile
• Set up a Bluetooth beacon for WolMobile

See all 11 articles

WolMobile user

• Set up WolMobile on your phone
• Employee sign in or out using WolMobile
• Contractor sign in or out using WolMobile
• Use SOS on WolMobile
• Manage notifications in WolMobile
• Manage your WolMobile auto sign in/out settings

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WolScan

• Introduction: WolScan
• Set up WolScan
• Scan a visitor's ID using WolScan
• Manage your WolScan devices and subscription

Asset Management

• Introduction: Asset Management
• Assign the Asset Manager user role
• Set up an asset group
• Set up an asset type
• Create an asset
• Issue and return assets

See all 8 articles

Custom fields

• Introduction: Custom fields
• Enable the custom fields add-on
• Add custom fields to your employee profiles
• Add custom fields to your contractor profiles
• Hide employee custom fields for a location

Dashboards

• Introduction: Dashboards
• Set up a dashboard
• View a location dashboard

Identity Management

• Introduction: Identity Management
• Enable the Identity Management add-on and assign the user roles
• Managing token types
• Add a token to an employee profile
• Add tokens to contractor member profiles
• About printing ID cards

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Important Notices

• Introduction: Important notices
• Create an acknowledgment notice
• Create and send instant messages
• Responding to acknowledgment notices
• Receiving instant messages

Induction Management

• Introduction: Induction management
• Assign the Induction Manager user role
• Set up induction course notifications
• Set up an internal or external induction course
• Create a WOL eLearning induction course
• Clone an induction course

See all 22 articles

Multi-Language

• Introduction: Multi-language
• Set up multi-language
• Add multi-language translations

Qualifications Management

• Introduction: Qualifications Management
• Assign the Qualifications Manager user role
• Add or update a qualification
• Set up qualification expiry notifications
• Add a qualification to an employee or contractor profile
• Qualifications reporting

Triggers

• Introduction: Triggers
• Enable the triggers add-on
• Create a trigger
• Trigger details
• Trigger Rules
• Trigger actions

See all 15 articles

WolEvac

• Introduction: WolEvac
• Enable the WolEvac add-on
• Give an employee access to WolEvac
• Add WolEvac to your phone
• Run an evacuation event in WolEvac
• Run a post-evacuation WolEvac report

See all 7 articles

WolPass

• Introduction: WolPass
• Assign the WolPass Manager user role
• Enable WolPass for a location
• Customize your WolPass email template
• Test your WolPass email template
• Send a WolPass

See all 7 articles

Getting Started

• Getting started with printing and badge passes
• Bluetooth Printing FAQ
• Supported badge pass labels
• Printing & Badge Passes Video Series

Badge Setup

• Set up a badge pass template
• Set up an employee badge pass rule
• About host badge pass authorization

Printing Setup

• Set up your Dymo 450 printer
• Set up your Brother printer
• Set up a Brother printer for an iPad using an IP address
• Set up your TEMPbadge BP4 or GoDex DT4 printer
• Set up your Citizen CL-S400DT printer
• Set up a PDC Certis B4-30 printer

See all 14 articles

Print badge passes

• Pre-print a badge pass
• Reprint a visitor badge
• Dimensions for pre-printing a logo on a badge pass

Scanner setup

• Set up a Motorola/Zebra DS 9208 USB scanner
• Connect a Socket Mobile scanner to an iPad
• Fix Motorola DS 9208 USB scanner issue

Printing & Badges troubleshooting

• Resolve printer time-out or sleep mode issue
• Fix automated label printing error
• Fix Brother printer label error
• Stop Firefox pop-up appearing while printing badge passes
• Labels printing small when using Internet Explorer
• Fix Internet Explorer printer not found error

See all 7 articles

Manage MeadCo ScriptX

• Update the MeadCo ScriptX plugin
• Re-enable printing after updating MeadCo ScriptX
• Uninstall MeadCo ScriptX
• Resolve MeadCo License Manager error
• Resolve MeadCo ScriptX download error

Announcements

• Changelog 82 – New kiosk theme and global roaming setting
• Changelog 81 – Scan QR codes with kiosk camera scan
• Changelog 80 – Custom shaped and multiple geofences for WolMobile
• Changelog 79 – WolScan improvements and new integrations
• Changelog 78 – A new look for WhosOnLocation, service provider changes, and more
• Changelog 77 – Automatically erase records + People Presence report update

See all 83 articles