Sign In/Out Manager Settings

How to edit the settings for the Sign In/Out Manager for your location. User Role required to access these settings: Administrator.

The Sign In/Out Manager is an area of WhosOnLocation used to sign people in and out of your location. There are settings that are unique to your location that are used through the Sign In/Out Manager which you can configure in your location setup.

To get to the Sign In/Out Manager Settings:

  1. Go to Tools > Locations.
  2. Click View next to your location.
  3. Select Sign In/Out Manager from the left-hand menu.

You can then navigate between the settings through the tabs at the top of the page.

Returning Visitor Auto-Complete

Found under the Settings tab, the Returning Visitor Auto-complete setting allows you to set how frequently a visitor must return to your location if they are remembered by the Sign In/Out Manager auto-complete.

If a visitor returns within the set number of days, The Sign In/Out Manager will remember their name and prompt an auto-complete option for the person signing them in. If selected, the details which were recorded on their last visit will automatically be entered. These can then be edited or saved by the person signing them in.

Please Note: The organization question must be enabled in questionnaire manager to use this feature. If an organization is not entered by the visitor, they cannot be remembered.


Options for this setting range from disabled to 365 days. If you do not want to remember any information about visitors when they are signing in, set the option to disabled.

Please Note: This setting has no affect on the recording of information for reporting purposes. Information in WhosOnLocation will always be recorded for reporting indefinitely unless purged by an Administrator.

Panic Alarm

The Panic Alarm is used by Sign In/Out Managers to send an email and/or text to specified people if they need assistance, are under duress, or have an emergency situation.


For instructions on how to configure the options for Panic Alarm, please see this Helpdesk article - Enabling Panic Alarm for Sign In/Out Managers


The Deliveries feature is used to record incoming deliveries for employees at your location and notify them that they have received a delivery.

There are options for deliveries to individuals and multiple people and options for text and email notifications.


Click here for instructions on how to configure the options for Deliveries settings.

When the Multi-language add-on is enabled, you can add/edit translations for the delivery types. Click here for more information on Multi-language.


The Multi-Tenant feature allows you to co-ordinate with other accounts to either manage their Sign In/Out Manager function or have them manage yours. This is used for multi-tenanted buildings where the concierge/reception/security are managing visitors for multiple organizations.


Click here for full details and guides on how to set this up and how it works.


This tab only appears if you have the WolScan integration enabled for this location. It allows you to manage the devices using ID scanning with WolScan that are connected to your location. The maximum number of devices allowed to connect to a location are set by the Account Owner.


Last User – The last Sign In/Out Manager that used the device to link to their WhosOnLocation profile.

Device ID – The unique ID of the device created by WhosOnLocation. This is found in the Help menu in WolScan.

First Connected – When the device was first connected to a WhosOnLocation account.

Last Scanned – The last time the device was used to scan an ID and send the details to WhosOnLocation.

To disconnect a device, click the red Disconnect button next to the device and click Confirm on the pop-up. You can now connect a new device to that location.

Click here for full details on ID scanning with WolScan.

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