Give another account access to your Multi-Tenant Sign In/Out Manager

Learn how to grant access to your Sign In/Out Manager to another account. You must have been sent an access request email to grant access.

How it works

If your organization shares a building with other organizations, you may also have a shared reception or security team. With Multi-Tenant Sign In/Out Manager, you can manage everyone visiting your building through a single tool.

Each organization in the building needs a separate WhosOnLocation account. One organization, which controls the shared reception area, will request access to your location's Sign In/Out Manager to manage this on your behalf. When you receive an email asking for access, follow the steps below to grant Multi-Tenant Sign In/Out Manager access.

Request email

The first thing that you will receive as a tenant in a Multi-Tenant Sign In/Out Manager setup is an email requesting permission to access the Sign In/Out Manager for your location. This will include a unique link to register an account if required.

You will only need to register an account if you are not already part of a WhosOnLocation account. You do not need to be the Account Owner to grant access.

To grant access to your Sign In/Out Manager, click authorize in the email.

Authorizing permission

Once you click the link, WhosOnLocation will open to complete the authorization. If you are not currently logged into your WhosOnLocation account, you need to log in first. You'll then be automatically redirected to complete the process.

In WhosOnLocation, you'll see the Authorize Permission for Multi-Tenant Support screen. This screen is only accessible using the link provided in the email. From here, you can view and authorize any requests for access for any locations.

To grant access, click Authorize next to a request, select the location to allow access, and click Authorize again in the confirmation pop-up.

This will authorize the requester to access your Sign In/Out Manager for the specified location and manage your people movements. You can revoke this permission at any time.

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Shared control tab

You can view who you have granted permission to control your Sign In/Out Manager from the Shared Control tab. To access this tab, log into WhosOnLocation as an Administrator, then:

  1. Go to Locations, then select the location from the drop-down list.
  2. Select Sign In/Out Manager.
  3. Select the Multi-Tenant tab.
  4. Select the Shared Control sub-tab.

Anybody with Administrator access to this location can view any pending or active requests from this view. The information provided is:

  • Legal Name - The legal name of the organization that has requested access.
  • Location - The name of the location with Multi-Tenant access as setup in the requester's organization.
  • Address - The address of the location with Multi-Tenant access as setup in the requester's organization.
  • Status - The status of the request, either Pending or Active.

Revoke access

You can revoke access to your Sign In/Out Manager at any time by clicking Revoke next to the permission request. This will remove your location from the requester's account, and they will no longer be able to access your Sign In/Out Manager.