Contact MRI OnLocation support

Contact our support team so they can help answer your questions or resolve any issues.

How the support process works

If you have a question while using OnLocation: 

  1. Check the Help Center to see if there is an article that addresses your question.
  2. If you can't find the answer, click Contact us in the header to contact the team.
  3. Enter your email address, select a topic, and then enter a subject and description of the issue. Click Submit
  4. You'll automatically receive an email acknowledging your request. We aim to respond within an hour.

As part of our investigation into your issue, we may need access to your account. The team will have access to your account functions and all data to help resolve any issues.

Please let the team know in your initial email if you approve access to your account; this will help speed up the support process.

Phone support

If you'd prefer to phone our support team, please call one of the numbers below: 

+61 1300 106 541

New Zealand
+64 4 891 0886

United Kingdom
+44 808 196 0991

United States
+1 (800) 501-1761

OnLocation Support will never ask for your password, either via phone or email. If you receive any email requests for your password from a source pretending to be from OnLocation, please report via email to