Contact MRI OnLocation support

Contact our support team so they can help answer your questions or resolve any issues.

Contact support

If you have a question while using OnLocation: 

  1. Check the Help Center to see if there is an article that addresses your question.
  2. If you can't find the answer, click Contact us in the header to contact the team.
  3. Enter your email address, enter a subject, and describe the issue you're experiencing.
  4. Upload any relevant attachments. 
  5. Click Submit

You'll automatically receive an email acknowledging your request. 

As part of our investigation into your issue, we may need access to your account. The team will have access to your account functions and all data to help resolve any issues.

Phone support

If you'd prefer to phone our support team, the regional contact numbers can be found on the MRI website

When prompted, provide OnLocation as the product name, along with your client ID and/or open case number if you have one.

OnLocation will never ask for your password. If you receive any email requests for your password from a source pretending to be OnLocation, please report it to