Make visitor pre-registration mandatory for kiosk sign in

Learn how to make visitor pre-registration mandatory for visitors signing in on your kiosk. Only a user with the Administrator user role can access these settings. 

About mandatory pre-registration

Set up mandatory visitor pre-registration for your kiosk if you need to pre-screen visitors before their arrival on-site. 

This is set up at the kiosk level so each kiosk at your location can have its own settings.

What visitors see if they are not pre-registered

If a visitor tries to sign into a kiosk but there is no record of them having been pre-registered, they will see a message similar to the image below.

You can customize the message in your kiosk settings. 

Image showing the visitor not found pop-up message on a kiosk.

Update the kiosk settings

To make visitor pre-registration mandatory on a kiosk:

  1. Go to Locations, then select the location from the drop-down list.
  2. Select Sign In/Out Kiosks
  3. Click View next to the kiosk. 

    Image showing the view button in the kiosk settings in OnLocation
  4. Select the Mode tab.
  5. Select the checkbox next to Pre-registered Visitors Only.
  6. Enter a message to appear on the kiosk screen if a visitor is not pre-registered.
  7. Click Save and Close.

    Image showing the Mode tab in OnLocation, with the Pre-registered Visitors Only checkbox highlighted.
Next step: Customize the questions that your visitors are asked during pre-registration.