Set up OnScan

How it works

OnScan is an iPhone app for ID scanning to scan, capture, and record a visitor’s photo ID.

To use OnScan, you need to:

1. Enable the integration
2. Configure the options

When enabling the integration at a location, you have the choice to Enable Only or Enable & Activate:

• Enable Only - This option makes the integration available at the location but does not activate it automatically. You must then go to Sign In/Out Questions to activate it and configure the options.
• Enable & Activate - Activates the integration at the selected location and automatically enables default settings. This means that you can begin using OnScan immediately.

We recommend reviewing these settings after activating the integration to ensure they are correct for your organization.

Once enabled, OnScan offers a 14-day free trial. Each location can trial up to five devices during the trial period. After the trial, each device incurs a license fee. OnScan is included in a custom plan.

Enable the integration

To enable the integration:

1. Go to Tools > Account.
2. Select Add-on Management from the left-hand menu.
3. Select Mobile Apps.
4. Click OnScan.
   
   
   
   
5. Click Enable, then click Confirm on the pop-up.
   
   
   
   
6. Enable OnScan at either a single location or in multiple locations:
   
   For a single location, click Disabled next to a location, then click Enable Only or Enable & Activate on the pop-up.
   
   For multiple locations, select the checkbox next to multiple locations or use the Select All button.
   Click Run an Action menu, then select Change Status to.
   Select Enable or Enable & Activate.
   Click Run Action.
   
   
   
   
7. Click Edit next in the Device Licences column to set the number of devices allowed to be connected at each location.
8. Enter the number of device licenses, then click Save.

When OnScan is first enabled, the button next to your locations will change to orange. This shows you have enabled your trial of OnScan.

Configure the ID verification options

OnScan options are configured from the Sign In/Out Questions. You must be the account owner or have the administrator user role to configure the OnScan options.

1. Go to Locations, then select the location from the drop-down list.
2. Select Sign In/Out Questions.
3. Select the Identity Verification sub-tab. 
4. Check the ID Verification method. OnScan uses the Scan and Capture option, which will be automatically enabled.
5. Select the ID Verification Frequency. This field defines how often a returning visitor’s ID needs to be scanned and captured. It defaults to every visit.
   
   If using the After ID Expires option, this must be one of the data fields captured.
6. Select the ID Verification Retention Policy. This field lets you set how long a copy of the visitor’s scanned ID is kept before being automatically deleted. It automatically defaults to 90 days.
   
   The retention policy needs to be longer than the ID Verification Frequency to retain the information for a returning visitor. If the ID is deleted before the visitor returns, their ID will need to be scanned and captured again.
7. Select the Capture Data Fields. This details what information from the visitor’s ID to capture. It defaults to all options. Not all information will be available on all types of ID. If required, any information missing can be entered manually after the scan.
8. Select the Capture ID Image Parts. This dictates which parts of the ID to retain as an image in OnLocation. It defaults to all options.  All ID parts will be scanned, and information can be captured from any area. However, you may not want to store a photo of all information in OnLocation.
9. Enter the Identify Verification Screen Heading and Instruction. The kiosk displays a default heading and message, but you can customize the instructions.
10. Click Save.
    
    

If you are using kiosk rules without location defaults, you must enable the Scan and Capture option in your kiosk rules.