Installing your Citizen CL-S400DT

How to install the Citizen CL-S400DT printer for use with WhosOnLocation.

Citizen printers should be used with 100mm(w) x 50mm(h) labels printing in a landscape format. For more information on what labels to use, please see your Citizen printer supplier.

There are two steps to installing your Citizen printer:

  1. Set up the hardware and drivers.
  2. Configure the paper options in printing preferences.
Please Note: The Citizen printer can only print from Windows. It cannot be used with the iPad.

Step 1: Set Up Hardware and Drivers

To complete this step, use the setup instructions provided with your printer. You can download the appropriate drivers from the Citizen Website.

Step 2: Configure Paper Options

  1. On your Windows device, go to the Control Panel.
  2. Select Devices and Printers.
  3. Right-click the Citizen printer.
  4. Select Printing preferences.

  5. Under Stock, select Edit.

  6. Set Label Size to:
    Height - 100.0 mm
    Width - 50.0 mm

  7. Click OK.
  8. Set Orientation to Portrait.

  9. Select the Stock tab.
  10. Set Post-Print Action to Cut.
  11. Set Occurrence to After Every Page.

  12. Click Apply then OK.
  13. Right-click the Citizen printer and select Printer properties.

  14. Select Print Test Page.


The page should print with TEST in the top-left corner. If it is cut off at all, adjust your physical paper feed position in the printer.

Once complete, you can link your Kiosk or Receptionist PC to the printer based on the browser. For steps on this, select the Help article based on your browser from this list - Printing Setup.

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