Set up SOS for OnLocation Mobile and assign the SOS Responder role

Learn how to configure the OnLocation Mobile SOS settings and assign the SOS Responder role to employees and contractors. You need the Administrator user role to update these settings.

How it works

SOS for OnLocation Mobile allows users to activate a request for assistance from their smartphone, instantly sending their details and location to designated SOS Responders.

To get OnLocation Mobile set up with SOS:

  1. Enable the SOS setting and configure the message you want to be displayed on OnLocation Mobile when SOS is triggered.
  2. Set up SOS Responders in your location. These can be employees and contractors. They will receive the SOS alert sent from an OnLocation Mobile user.
  3. Run a test SOS from your smartphone.
We recommend that users call the local emergency services number before activating the SOS feature in most emergencies.

Step 1: Choose the SOS settings

First, enable SOS and configure the settings that will show in OnLocation Mobile:

  1. Go to Locations, then select the location from the drop-down list.
  2. Select OnLocation Mobile.
  3. Select the SOS tab.
  4. Use the switch to enable SOS.
  5. Check the emergency service number and update it if required. This should be the number an OnLocation Mobile user calls in an emergency. 
  6. Check the activation instructions and update them if required. This will be displayed to the OnLocation Mobile user when they activate an SOS alert.
  7. If you haven't already assigned the SOS Responder role in your employee or contractor profiles, click Add Responder to assign the role. See below for instructions. 
  8. Click Save.


Step 2: Set up your SOS responders

SOS Responders must have a profile in OnLocation with a mobile number and email address for receiving SOS alerts. SOS Responder is a role type for both employees and contractors.

To assign the role: 

  1. Go to Locations, then select the location from the drop-down list.
  2. Select OnLocation Mobile.
  3. Select the SOS tab.
  4. Click Add Responder to assign the role. 
  5. Enter the employee's or contractor's name, then click on it.
  6. Click Add
  7. Click Save.

If a responder is missing an email address or mobile number in the future, a warning icon will display in this list, highlighting that they have missing contact information. 

Step 3: Test the SOS alert

We recommend letting your SOS Responders know before undertaking any testing.

To send a test SOS alert:

  1. Open OnLocation Mobile on your phone and tap SOS in the top-right corner.
  2. Check that your responders receive the alert
  3. Tap I'm safe now to deactivate the alert.