Touchless kiosk setup tips

The touchless kiosk, displayed on a user’s smartphone, uses all the same settings as a standard kiosk. There are several setup options you may want to use to improve the sign in experience and increase security.  


Returning visitor search

The returning visitor search allows visitors who return frequently to your location to match their name with an existing record and auto-fill their details. You may want to disable this in the kiosk mode settings to prevent visitor data from being automatically generated on user’s phones to avoid privacy breaches.

Look for the  Kiosk Returning Visitor Search field in the Mode tab.

Visitor sign out option

When signing out using the kiosk QR code. We recommend requiring guests to enter their full name.

By requiring a guest’s full name rather than just their first or surname you add a greater level of security to your kiosk QR code sign out process. Removing the ability for the guest signing out to search and view another guest with the same first or last name, possibly causing a privacy breach.

Look for the Visitor Sign Out Options field in the Mode tab.

Employee privacy setting

The employee privacy setting allows you to determine how much of an employee’s (host) name is entered before a match can be made. If you want to ensure guests only see the name of who they are visiting, you can enforce that visitors are required to enter the full name of their host. This will avoid your guest from seeing all your employees on the list with the same first or last name.

Trigger rules

If you have triggers that unlock doors or send webhooks to third-party systems. We highly recommend reviewing any triggers relating to security, including unlocking doors, to ensure they are appropriate for use with touchless sign in/out. If they aren't you can add a rule to exclude this sign in/out mode.


OnPass instructions

If you pre-register visitors, we recommend:

  • removing the QR code from your OnPass
  • adding an instruction advising visitors to scan the QR code on the kiosk on arrival

This will ensure the sign in/out experience remains touchless.

Learn how to customize your OnPass.

Welcome greeting

We recommend setting up a custom touchless welcome greeting on your kiosk. This is shown at the end of the sign in process. You will want this message to be short to ensure the user can see the acknowledge button without having to scroll.

Learn how to edit your welcome greeting.

Badge pass printing

Touchless kiosks will still print badge passes as a user signs in if enabled. If you do not want badges printed for users to avoid any touching involved with this, you will need to disable the badge pass templates from the kiosk printing settings.

Learn how to set up kiosk badge pass printing.

Employee and contractor ID

To make signing in faster for employees and contractors, you can add an ID number to their profile. Instead of entering their name to sign in, they can enter the ID number to quickly identify themselves. This is added to their employee or member profile and can be added manually or via CSV import.

Learn how to: