Set up kiosk returning visitor search

Learn how the kiosk returning visitor search works and how to set it up. You must have the Administrator user role to access kiosk settings.

How it works

When a walk-in visitor is signing in using your sign in/out kiosk, the first step is to enter their name. If they have signed in previously, they may be able to select themselves, using their organization as a unique identifier, to speed up their sign-in process.

Returning visitors search will remember the previous answers they gave when signing in and auto-complete the most common questions for them, e.g. mobile number, email address, employee host, etc. Some questions will always be asked whether they have signed in previously or not, e.g. purpose of visit, car parking space number, visitor card. These are questions that often change with each visit.

If your kiosk has high visitor traffic, you may want to limit the returning visitor search to 30 or 60 days. Otherwise, the resulting list may become too large.


Kiosk custom questions

When creating a kiosk custom questionnaire, you can set how often you want the questionnaire to be asked, this will not be changed by the returning visitor search.

However, if you have the returning visitor search set to less than the frequency of the kiosk custom questionnaire, there is a chance that the kiosk will not remember the visitor and the questionnaire will appear more frequently than set.

Set up returning visitor search

This setting is located in the Mode tab of a sign in/out kiosk's settings. For existing kiosks:

  1. Go to Locations, then select the location from the drop-down list.
  2. Select Sign In/Out Kiosks.
  3. Click View next to your kiosk.
  4. Select the Mode tab.
  5. When selecting Remember Returning visitor by, you can choose the information you want to remember your visitors by. The available options depend on the basic questions you have enabled. By selecting certain options here, your visitors will be remembered by their names along with the chosen information.

  6. Click the dropdown menu for the Kiosk Returning Visitor Search field, then select the number of days for this setting. You can choose from 10, 30, 60, 90, 120, 180, and 360 days.

  7. Click Save and Close.
Next step: The kiosk settings for this feature are separate from Sign In/Out Manager settings. To set this up, configure your Sign In/Out Manager settings.