Send a WolPass or questionnaire to your pre-registered visitor

Learn how to send your visitors a WolPass or pre-visit questionnaire. Any employee with access to WhosOnLocation can send them to their own visitors.

How it works

A WolPass is an email confirmation that includes event information for your visitors. To send a WolPass:

Sending a WolPass may have been automated by a WolPass Manager. They can choose if a WolPass is sent when an event is created, once the visitor completes their profile, or if it must be sent manually. Check the help tip next to the WolPass button to find out your location's settings. 

A pre-visit questionnaire is a set of questions that the visitor must answer before they visit. To send a questionnaire:

Sending a questionnaire may have been automated by an Administrator. They can choose if a questionnaire is sent X hours or days before an event or if it must be sent manually. Check the help tip next to the questionnaire button to find out your location's settings. 

Send a WolPass

  1. Go to My Visitors > My Pre-Registered Visitors.
  2. Click Send WolPass next to your visitor.

    My-Pre-Reg-Visitors-WolPass.png
  3. Check the visitor’s email address has been added correctly.
  4. Click Send, then click Yes to confirm.

    Send-WolPass-Send.png

    For a group of visitors, select the visitors using the checkboxes and click Send WolPass to Selected.
  5. The date and time the WolPass was sent will appear. Click Close

Your list of pre-registered visitors will update to show that a WolPass was sent.

If you have a group event, it will show how many out of a total number of people were sent a WolPass.

Resend an updated WolPass

If you update a pre-registered visit event or your WolPass gets updated with different information, resend the updated WolPass to your visitors.

Once you've finished editing an event, a pop-up will appear with a Resend button.

To send a new WolPass, click Resend, then click Yes in the confirmation box.

Send-WolPass-Resend.png

If the WolPass itself gets edited, this will not automatically show like an edit to the visitor event. You will need to rely on the WolPass manager to inform all employees if a WolPass template changes.

Send a questionnaire

  1. Go to My Visitors > My Pre-Registered Visitors.
  2. Click Send Questionnaires next to your visitor.

    My-Pre-Reg-Visitors-Questionnaire.png
  3. Check the visitor’s email address is correct.
  4. Click Send, then click Yes to confirm.

    My-Pre-Reg-Visitors-Questionnaire-Send.png

    For a group of visitors, select the visitors using the checkboxes and click Send Questionnaires to Selected.
  5. The date and time the WolPass was sent will display. Click Close

Your list of pre-registered visitors will update to show that a questionnaire was sent.

If you have a group event, it will show how many out of a total number of people were sent a questionnaire.

Resend an updated questionnaire

If your location updates a visitor pre-registration questionnaire, you may need to resend the questionnaire invitation to your visitors.

Click Questionnaire Sent X of X, select the checkbox next to their name, then click Questionnaires to Selected.

My-Pre-Reg-Visitors-Questionnaire-Resend.png