Trigger Details

How to set the details of a trigger. You must have the Administrator and Triggers Manager user roles assigned to access these settings.

The details of a trigger include the name, status, and event.

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Trigger Name

The identifying name of the trigger. This is used to easily tell what a trigger does and differentiate it from other triggers.

Trigger Status

Set whether the trigger is Active or Disabled. If a trigger is disabled, it will not work.

Triggers are set to disabled by default when they are first set up, this includes cloned triggers. When you have completed setting up your trigger, make sure you set the status to Active.

Trigger Event

Set the action in WhosOnLocation that will activate the trigger. There are four main events broken down by person type: Sign In, Switch Zone, Sign Out, and Overdue. Employees also have a trigger for when their GeoLocation is updated and visitors have a trigger for when they are pre-registered. Other trigger events are Time, Brivo door opening, and Webhook failing to send.

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Sign In

Available for visitors, service providers, and employees, these triggers will activate when the selected person type signs into a location using any method.

Switch Zone

Available for visitors, service providers, and employees, these triggers will activate when the selected person switches zones using an Inter-zone Kiosk.

Please Note: You can specify the specific zones that activate this trigger using the Trigger Rules.

Sign Out

Available for visitors, service providers, and employees, these triggers will activate when the selected person type signs out of a location using any method.

Overdue

Available for visitors, service providers, and employees, there are two sub-options for these events.

Overdue of Expected Duration will activate the trigger based on the duration on-site selected during sign in. It can be set to activate At the overdue time or a specified length of time before or after the overdue time.

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Time Elapsed will activate the trigger if the person is still on-site at a set time after the initial sign in.

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Employee GeoLocation Updated

Activates the trigger when an employee updates their GeoLocation through WolMobile. This will only send every 30 minutes at a minimum, if the GeoLocation is updated before this either through the ‘Follow my location’ feature or manually, the trigger will not activate.

Pre-Registered Visitor

Activates the trigger when a visitor is pre-registered. Deny Access trigger actions are not available, as the visitor is not signing in at this stage. And pop-up notifications will work when pre-registering in-app only, not when pre-registered from a calendar invite.

Time

Activates the trigger at a certain time each day, you can choose which day it activates using the rules.

Set using a specific time or your location’s operating hours. If a specific time, you will be asked to input the time in the trigger details. If using the operating hours, these are set in the location settings.

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Brivo Door Opening

Activated when a Brivo door opens. You can use trigger rules to specify which door you want the trigger to activate for.

Please Note: Requires the Brivo integration to be available.

Webhook Failing to Send

Activated when a webhook fails to send. You can use trigger rules to specify which webhook you want the trigger to activate for if it fails.

Please Note: Requires the Webhooks integration to be available.
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