Set up multi-language

Set up the multi-language add-on for your account and choose the languages for your locations. You need the Account Owner user role to enable the add-on. 

There are two steps to set up the multi-language add-on:

  1. Enable the add-on in your account.
  2. Set up the available languages at your locations.

Enable the add-on

You must have the Account Owner user role to enable add-ons:

  1. Go to Tools > Accounts.
  2. Select Add-on Management from the left-hand menu.
  3. Set Multi-Language to Yes.

  4. Set the Locations Activated field to either All or Selected.  If set to Selected, click the drop-down menu and select the locations.
  5. Click Save.

Set up multi-language at your locations

 You must have the Administrator or Account Owner role to access these settings:

  1. Go to Tools > Locations.
  2. Click View next to your location.
  3. Select Multi-Language from the left-hand menu.
  4. Select the languages to make active on your kiosk.
  5. Select the languages to make active for your Sign In/Out Manager.
  6. Select the default language for your location.
  7. Click Save.


The selected languages will be available for selection on your kiosk and/or Sign In/Out Manager.

  • When the language is changed on your kiosk, it will revert to the default language after each sign in.
  • When the language is changed in Sign In/Out Manager, it is only changed for the person who is using it at the time, and it will remain in that language for that person unless changed again.
  • Badges passes will print in the default language of the location.
  • Guest arrival notifications (email, push, and SMS) will also send in your location’s default language.
  • All standard text is automatically translated for you. And all custom fields can be translated by your team.

Click here for more information on adding translations for custom fields.

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