About touchless kiosks

How it works

Your sign in/out kiosk becomes touchless by displaying a QR code on the home screen. It provides all the existing functionality as a sign in/out kiosk for visitors, contractors, and employees. They include basic and custom questions, printing badge passes, photo capture, and acknowledgments. The only difference is the user signs in or out of the kiosk using their smartphone.

No app is required to use a touchless kiosk, guests simply scan the QR on the kiosk with their phone's camera and work through the questions in a web browser.

When the user scans the QR code with their smartphone’s camera and opens the browser link, they are presented with a mobile version of the kiosk. The sign in settings and experience are the same as they would be signing in via a standard kiosk.

QR codes can also be scanned on inter-zone kiosks, allowing guests and employees to switch zones on their smartphone.

Most smartphones can scan QR codes using their camera. For those who aren’t able to scan a QR code, we also display a web address and code that can be inputted manually.

Touchless kiosk security

When using a touchless kiosk, you are giving visitors, contractors, and employees access to kiosks linked to your account on their device. To ensure this is used responsibly, we have several security features specific to our touchless kiosks. Users can access the touchless kiosk two ways via a QR code or using a URL and code.

QR code security

The QR code displayed on the kiosk gives access to anyone who scans it, this could lead to it being shared and false sign ins occurring. To avoid this the QR code:

  • Changes immediately after someone has scanned and clicked the link.
  • If scanned by a group signing in together, it will disable after the fifth scan to limit potential abuse. Any subsequent members of the group will need to scan the new code on the kiosk.

URL and code security

If a user is unable to gain access via the QR code they can access the kiosk manually on their smartphone. To do this a URL and code are displayed on the kiosk screen. To reduce the likelihood that automated systems can guess the codes and abuse the system there is a:

  • Delay between code entry retries
  • Limit of three attempts per device in five minutes

Access to sign in/out page

Once someone has scanned or entered the code, they have access to the kiosk on their smartphone. To ensure it’s not accessed for longer than needed, we have limited the time this functionality is active for:

  • Five minutes before they start signing in.
  • One hour once they have started signing in (to allow for extended visitor sign in processes).
  • They have access to the sign out page for up to 24 hours. This prevents users from walking away with a kiosk in their pocket for extended periods of time.  

If anyone loses access to the sign in/out page, they can scan the QR code again to resume the sign in/out process.

Cookies must be turned on in a user's mobile web browser to access the sign in/out page.

Visitor and employee lookup

There are limits on the number of times a user can search for a returning visitor or employee host. This ensures nobody can run multiple searches to gather information about visitors or employees.

Monitor who has signed in or been denied access

Use the People Presence report to monitor who has signed in or been denied access using a touchless kiosk. 

The kiosk name is shown in the Signed In By and Signed Out By columns. You may need to click the View Columns button, then select these fields to view them in your report. 

Next step: Set up a touchless kiosk, then find out about the visitor’s experience when using a touchless kiosk.