Send a WolPass

Send a WolPass manually, automatically, and from the Sign In/Out Manager. The options available to you depend on your account’s settings and user role.

How it works

There are three different ways you can send a WolPass to visitors:

To use WolPass, your Account Owner must enable the WolPass add-on in your account settings.  WolPass must also be activated for each of your locations.

Send automatically

If your account has enabled the Calendar Invites integration, you can send WolPasses automatically. This allows you to pre-register visitors directly from your calendar.

There are two settings for automatically sending your WolPass: as soon as a calendar event is created or once your visitor(s) has completed their visitor profile. Once enabled, the WolPass will be automatically sent based on the selected settings.

It is not necessary to automatically send the WolPass when using Calendar Invites. If the feature is not enabled, then the WolPass will not send.

To access these settings:

  1. Go to Tools > WolPass Management.
  2. Click View next to your location's WolPass.
  3. Select the Automated Sending tab.
  4. Choose your settings.
  5. Click Save & Close.

    WolPass-Automated-Portal.png

Send manually for pre-registered visit

Any user that has login permission to the WhosOnLocation desktop application can pre-register visitors and, if the WolPass for their location is enabled, send a WolPass to those visitors.

To send a WolPass:

    1. Go to My Visitors > My Pre-Registered Visitors.
    2. Click Send WolPass next to your visitor.

      Send-WolPass.png
    3. Check the visitor’s email address has been added correctly.
    4. Click Send, then click Yes to confirm.

      Send-WolPass-Send.png

      For a group of visitors, select the visitors using the checkboxes and click Send WolPass to Selected.
    5. The date and time the WolPass was sent will appear. Click Close

Send manually in Sign In/Out Manager

As a Sign In/Out Manager, you can see all pre-registered visitors that are scheduled to come to your location. You can also see whether a visitor has been sent a WolPass and if not, send one to them.

To send a WolPass to a pre-registered visitor from the Sign In/Out Manager screen:

  1. Go to Tools > Sign In/Out Manager.
  2. Click Send Wolpass next to the visitor/visitor group.

    SIOM-Send-WolPass.png
  3. Check the visitor’s email address has been added correctly.
  4. Click Send, then click Yes to confirm.

    SIOM-Send-WolPass-Confirm.png

    For a group of visitors, select the visitors using the checkboxes and click Send WolPass to Selected.
  5. The date and time the WolPass was sent will appear. Click Close
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