How your visitors experience pre-registration

Learn about the visitor experience if you've enabled pre-registration questionnaire invitations. 

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About the visitor profile

If your location uses pre-registration questionnaire invitations, a pre-registered visitor will receive an email with the event details and a link to their visitor profile.

The profile opens in their web browser. The visitor doesn't need an app or a WhosOnLocation login to access it.

The visitor profile contains their contact information and any basic questions or custom questionnaires activated for pre-registration.

The pre-visit experience

This visitor pre-registration experience uses the following features:

When an employee adds a visitor to a meeting in their calendar, the visitor will:

  1. Receive an email from Google or Outlook calendar showing the meeting details. They can confirm their attendance to add the event to their calendar.
  2. At a specified time before the event, they will receive an email asking them to complete their visitor profile. Click Complete your profile to open the profile in their web browser.

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  3. They can check the event details, then click Next to answer the pre-registration questions.

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  4. They'll answer any basic questions, like their contact details and if they require evacuation assistance. Click Next.

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  5. They are asked to answer any custom questions. Click Next.

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  6. They'll see a list of their basic question answers and the name of the custom questionnaire they have completed. The visitor can edit their answers or click Save to confirm.

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  7. Finally, they'll receive a WolPass with the visit details and any quick sign in options.

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Next step: When they arrive, they can sign in by scanning their WolPass on a kiosk, or a Sign In/Out Manager can help them scan their pass. The host employee can also sign in their visitors in My Pre-Registered Visitors.