About Deliveries

In this article we introduce you to Deliveries. Available with every WhosOnLocation account. You must have the Administrator user role assigned to activate this feature.

We have made it simple and easy for delivery agents to notify you when your delivery arrives. A delivery agent can use the Deliveries feature to inform an employee that a package has arrived for them. 


Making Deliveries More Efficient

Delivery agents are very busy people, as are you, so we want to make getting a delivery as easy as possible for all parties involved.

You want to be informed when a delivery has arrived for you, just as you would a visitor, but delivery agents aren't visitors and don't need to provide all of the information a visitor might need to. Deliveries can send you a notification making the process quick and easy in many cases without needing to involve a third-party.

You can set up instructions to let the delivery agent know an employee is coming to meet them, inform them where to leave the package, or any other instructions making the process more efficient for them.

You can be informed via email or text so that even if you're out and about, you'll know your package has arrived safely and can be sure instructions were automatically given to the delivery person.

How Does It Work

From the Sign In/Out Kiosk a delivery agent can enter who they have a package for, or the Receptionist can collect this information from the delivery agent and enter it into the Sign In/Out Manager page. In both scenarios you can collect information around the type of delivery, and whether they require a signature.

If a package is for multiple people, e.g. a delivery for the whole office, a different set of instruction notification options can be provided. Then an email and/or text is then sent to the selected person(s) and/or other staff member(s) to inform them of the package's arrival.

Setting up Deliveries

There are two places you can set up Deliveries in WhosOnLocation, the Sign In/Out Kiosk and the Sign In/Out Manager. These act completely separate from each other and each location and kiosk can have different settings again.

There are three easy steps to setting up Deliveries in WhosOnLocation: Enabling, Recipients, and Instructions.

For both the Sign In/Out Kiosk and Manager, you need to enable the feature before you can use it. Then, you need to set up the settings for the notifications that are sent when a delivery arrives. Lastly, for Sign In/Out Kiosk only, you need to set up the instructions for the Delivery Agent to follow when they have used the kiosk.

Deliveries Reporting

You can see a report of all deliveries that have been logged in WhosOnLocation, either through the Sign In/Out Kiosk or Sign In/Out Manager. This means you can see precisely when a delivery arrived for an employee and track the details of that delivery.

WhosOnLocation records when the delivery arrived, who it was for, what type it was, and whether it needed a signature.

Any user with the Reports User role can access the Deliveries Report from the reporting menu.

Tips and Recommendations

  • Update your kiosk sign-in message to direct delivery agents to use the Deliveries button. For example:
Welcome to (My Company Inc). Please Sign In/Out Above.
If you are making a delivery, please use the Deliveries button below.
  • Ensure at least one Multiple Package Delivery recipient has the contact details of all employees and they are prepared to receive all Deliveries notifications.

  • Ensure all employees have email addresses and mobile numbers entered into WhosOnLocation.
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