WolMobile User FAQ

Frequently asked questions for users of WolMobile.

Do I need to be connected to the internet to use WolMobile?

Yes, you need to have WiFi or data enabled on your smartphone to use WolMobile. 

What smartphone permissions does WolMobile need?

WolMobile needs permission to use the location settings and send Push Notifications. Your phone’s Bluetooth also needs to be on if your location is using beacons for auto sign-in but the app doesn’t need permission to use this.

Can I use WolMobile for different organizations I work with?

Yes, you can add all the organizations you work with that are using WolMobile at their locations. You will still need to switch between locations in order to sign in/out of each organization.

Does WolMobile track my location?

Yes but only if your location has enabled automatic following while you are signed in and will report on your location constantly until you sign out.

Can my location be tracked manually?

Yes, you can do so manually after signing in.

Where else is my location tracked? 

Your location is always used by WolMobile for auto sign-in/out, to provide you with distances to various locations, and to provide your location if you send an SOS alert.

Why would my location be tracked?

Your location is typically be tracked for safety reasons. For example, when working alone, entering a hazardous site, working in a remote location, or travelling between locations you might need to be checked on from time-to-time according to your company’s policies.

Can WolMobile report on my location when I am signed out?

No, any geolocation reporting ends when you sign out. 

Will SOS work when I am signed out? 

Yes, the SOS feature will work when you are signed out if you are an employee of the organization using WolMobile, it will also include your geolocation.  

Can I use WolMobile with my smartphone’s location services turned off?

Yes, but usability is limited. You will still be able to manually sign in/out and receive push notifications. Features that will not work include:

  • Auto sign-in/out
  • SOS
  • Location tracking
  • Distances to nearby locations

How much battery does WolMobile use?

We have developed WolMobile to be as battery efficient as possible by only using circular geofences, and minimizing the number of times the app needs to be active to automatically sign in/out and receive push notifications. If your location is constantly being reported on, this will use significantly more battery because this requires the app to be constantly active and sending data.

Why do I need to download a new app?

WolMobile has changed significantly, to avoid confusion, we created a brand new app so you can control your upgrade.

When will the original version of WolMobile be grandfathered? 

We don’t have an exact date. However, we suggest you upgrade as soon as you are able.

Where can I download the new app? 

You can download the new version from your App Store (iOS) or Play Store (Android) by searching for WolMobile.

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